SQL Reporting Services 2008 Upgrade – The Call To Microsoft

I recently submitted an article to SQLServerCentral about my adventures in upgrading my existing SSRS 2005 instance to 2008.  In the article I described the steps taken to successfully upgrade a 2005 instance to 2008.  My initial attempt, which I spoke about in the article, was a cut and dry upgrade.  The entire process was Point, Click and Go.  That wasn’t the case when I attempted the upgrade on our actual Development Web Server that hosts our Reporting Services instance.  Towards the end of the install I received the following error:

Fortunately we have Premier Support with Microsoft.  I called Microsoft around 9 AM CST, and after about 5 hours of digging through the install logs the Support Engineer solved the problems.  I just have to say, hats off to the engineer, she did an excellent job.  So, I decided to give it another shot on another server.  I, of course, received the same error.  Unfortunately, I hadn’t received the summary of work from the engineer and as a result I was back in the same place, stuck.  I had written down a few steps and decided to give them a try.  I did receive this error before according to my notes and the only thing that needed to be done was restart the install, choose the Maintenance Option and run a repair.  Once the repair was complete I was able to finalize the installation and everything was up and running.  Thanks Microsoft Support.

Talk to you soon

Patrick LeBlanc, Founder TSQLScripts.com and the SQLLunch

SQL Down South